![]() ![]() However, this is not recommended as you will experience issues with both systems responding to commands simultaneously. Unplug the power cable from your Sonos device and wait 30 seconds. These pictures may differ from what your Sonos device looks like but you can still do all the steps without an issue. This means you’ll only be able to listen on S1 or S2, not both at the same time.įurthermore Sonos warns that “Using the same voice service on both an S1 system and an S2 system requires two separate voice service accounts, one for the S1 system and another for the S2 system. The first step to fixing a failed update and trying it again is to restart the speaker or speaker system you're trying to update. Here’s a table of how the split between S1 and S2 works:Ĭompatibility with products released after May 2020īe warned though, you will encounter issues when using services like Spotify that have a streaming limit of one device. Make sure to keep your Sonos firmware up to date to ensure optimal performance. From there, you should see an option to check for updates. To update your Sonos firmware, simply open the Sonos app and navigate to the Settings tab. You won’t be able to group S1 and S2 rooms, for example. If your Sonos firmware is outdated, this could also be contributing to your device cutting out. You’ll need both S1 and S2 apps, although they don’t have to be installed on the same device. Sonos says “It is possible to split a Sonos system that contains a mix of devices that are compatible with S2 and devices that are not compatible with S2 into separate systems.” In regards to the older and newer models not working well together, CEO Patrick Spence said in the follow-up letter that they would work on finding a solution for the issue.Those older products will have to operate independently as their own ‘household’. They had to clarify the statement a few days later to say that older speakers would continue functioning as normal without updates, they simply wouldn’t receive new features or connect well to new Sonos models. In January, they announced that they would no longer be sending software updates to older legacy products - sparking outrage and confusion from affected customers. A spokesperson told CTVNews.ca that the website would be updated "in the coming weeks" to reflect these changes. In order to get the discount, customers will simply have to prove that they own the affected older products by validating the serial number. Mar 5, 2020, 1:30 PM PST Illustration by Alex Castro / The Verge Sonos is doing away with Recycle Mode, a controversial part of the company’s trade-up program that rendered old devices. AirPlay is a wireless streaming feature that allows you to send audio from an Apple device such as an iPhone, iPad, or Mac computer to an AirPlay-enabled speaker. The new Sonos statement, however, says that customers with older products who wish to upgrade will “still receive a 30 per cent discount on new Sonos products, but they can now choose what to do with their old device: continue to use it, give it to a friend, donate it to charity, responsibly recycle it at their local e-waste facility or send it back to Sonos via a prepaid shipping label.” The Sonos Playbar can be connected to your Apple device via AirPlay, allowing you to stream music, radio, and other audio directly from your device to the Playbar. The company’s website, which, as of Friday, had not been updated yet to reflect the new policy, stated that deactivating the old speakers “prepares them for responsible e-recycling.”īut critics of the program questioned the wisdom of deactivating and recycling speakers that still functioned, pointing out that a better way to reuse and recycle them would be to give them to friends and family. However, after they applied to trade up their product, their old speaker would stop working completely after approximately 20 days, a transformation known as “bricking” a device. An outdated app, a faulty update, and a low working memory can be resolved by rebooting the device. It offers users who owned “legacy products” produced between 20 the option to get a deal on new speakers. The Sonos app can have several software issues causing it to not work properly. ![]() The Trade Up program was announced in October 2019. After receiving backlash from customers, Sonos is reversing a policy that allowed those who owned its speakers to upgrade to a new model at a cheaper price only if they deactivated the old one.Ī Sonos spokesperson clarified in a statement Friday to CTVNews.ca that the “Trade Up” program would be removing the requirement to recycle the older model in order to get a discount on an upgrade. ![]()
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